Privacy Policy

On behalf of Vinarija Aleksandrović d.o.o., we are committed to protecting the privacy of all our customers. We collect only necessary, basic customer/user data and information essential for business operations and user notification, in accordance with good business practices and with the aim of providing high-quality service. We provide customers with options, including the ability to decide whether they wish to be removed from mailing lists used for marketing campaigns. All customer/user data is strictly stored and accessible only to employees who require such data to perform their duties. All employees of Vinarija Aleksandrović d.o.o. (and business partners) are responsible for adhering to privacy protection principles.

This Privacy Policy governs the manner in which Vinarija Aleksandrović d.o.o. collects, uses, maintains, and discloses information collected from users (hereinafter referred to as “User”) through the website www.vinarijaaleksandrovic.rs.

Personal Identification Information

Vinarija Aleksandrović d.o.o. collects personal identification information from Users in various ways, including when Users visit our Site, register on the Site, subscribe to the newsletter, fill out a form, and in connection with other activities and services available on our Site. Users may be asked for their name, surname, home address, email address, and phone number as appropriate. Users may visit our Site anonymously. Vinarija Aleksandrović d.o.o. collects personal information from Users only if they voluntarily submit such information to us. Users can always refuse to provide personal identification information, except that it may prevent them from engaging in certain Site-related activities.

Non-personal Identification Information

Vinarija Aleksandrović d.o.o. has the right to collect non-personal identification information about Users whenever they interact with the Site. Non-personal identification information may include the browser name, type of computer, and technical information about the User’s means of connection to our Site, such as the operating system, the Internet service provider utilized, and other similar information.

Where We Store Your Data

We collect and store personal data within an email list (database) using Drupal and MailChimp software (email marketing and marketing automation), which have aligned their operations with GDPR regulations.

How We Use Collected Information

Vinarija Aleksandrović d.o.o. may collect and use Users’ personal information for the following purposes:

To improve its services: Information we collect helps us respond more efficiently to your customer service requests and support needs.

To personalize user experience: We may use information to understand how our Users (as a group) use the services and resources provided on our Site.

To improve our Site: We may use feedback you provide to improve our products and services.

To run promotions, contests, surveys, or other Site features: Sending Users information they agreed to receive about topics of interest to them.

To send periodic emails: We may use the email address to send information regarding updates and news on the Site. It may also be used as a communication channel to respond to User inquiries, questions, and/or other requests. If Users opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User wishes to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. How We Protect Information
Vinarija Aleksandrović d.o.o. adopts appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of personal information, usernames, passwords, transaction information, and data stored on our Site. Our Site is in compliance with GDPR regulations to create the most favorable and secure environment for Users.

Sharing Personal Information
Vinarija Aleksandrović d.o.o. does not sell, trade, or rent Users’ personal identification information to others.

User Rights
In accordance with GDPR regulations, the User has the right:

To unsubscribe from the email list at any time;
To request insight into all their data stored in our database;
To request to be “forgotten” (to have all their data deleted from our database).

Changes to This Privacy Policy
Vinarija Aleksandrović d.o.o. has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance of These Terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contact Us
If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at:

Vinarija Aleksandrović d.o.o.
www.vinarijaaleksandrovic.rs
Vinča, Topola
Serbia
t: +38134826555
e:office@vinarijaaleksandrovic.rs

This document was last updated on December 25, 2018.

Contact details of the Data Protection Officer (DPO):

Name and Surname: Dijana Lekić
Email: dijana.lekic@vinarijaaleksandrovic.rs
Phone: +381 (0) 62 221 628
Working hours: Every business day from 08:00 AM to 04:00 PM